S28 Terms & Conditions – your complete guide to using our platform

1 General Terms & Conditions

S28 (hereinafter referred to as "we", "our platform", or "s28") is an international online entertainment and betting platform. These Terms & Conditions constitute a legally binding agreement between s28 and its users.

By using s28's website, mobile app, or any other channel, you confirm your acceptance of these terms. If you disagree with any part of these terms, please refrain from using our services.

These Terms & Conditions apply to all s28 members in Bangladesh and are designed to protect users and ensure fair operations.

2 Account Registration & Management

2.1 Account Registration Requirements

To create an account on s28, you must provide accurate and complete information. Accounts created with false or incomplete details may be terminated at any time. Each individual is permitted to hold only one account.

2.2 Account Security

It is your responsibility to keep your account password and login credentials strictly confidential. Sharing or allowing others to access your account is strictly prohibited. If you suspect any unauthorized access to your account, please contact s28 Support immediately.

• Accounts may not be transferred or sold to another person.
• The account holder is solely responsible for all transactions on their account.
• If you forget your password, use the "Password Reset" option.
• Enabling two-factor authentication (2FA) on your account is strongly recommended.

2.3 Verification Process

S28 may verify your identity at any time. For large withdrawal amounts, you may be required to provide a National ID or other government-issued identification. This process is in place to ensure full security and to prevent money laundering.

3 Eligibility & Age Requirements

The minimum age to use s28's services is 18. Creating an account on behalf of a minor is strictly prohibited. s28 is committed to protecting minors from online gaming.

If a user is suspected of being underage, s28 reserves the right to immediately suspend the account and freeze all transactions. We urge parents and guardians to use gaming software locks on their children's devices.

4 Payment & Withdrawal Policy

4.1 Deposits

Deposits on s28 can be made via bKash, Nagad, and Rocket. The minimum deposit is ৳200. All deposits are credited to your account instantly, with no transfer fees.

• Minimum Deposit: ৳200
• Maximum daily deposit: ৳5,00,000
• Average deposit processing time: under 1 minute
• Failed transactions are automatically refunded by the bank or MFS provider

4.2 Withdrawals

Your account must be fully verified before you can make a withdrawal. Withdrawals can only be processed to the same payment method used for the deposit. This is a mandatory policy to prevent money laundering.

• Minimum Withdrawal: ৳500
• Maximum daily withdrawal: ৳3,00,000
• Average withdrawal time: 5 to 10 minutes
• Wagering requirements must be met before any bonus balance can be withdrawn

4.3 Transaction Currency

All transactions on s28 are processed in Bangladeshi Taka (৳ BDT). Transactions in other currencies will be automatically converted to BDT.

5 Bonus & Promotion Terms

S28 offers a wide range of bonuses and promotions. Each bonus comes with its own terms, which you should read carefully before claiming.

5.1 Welcome Bonus

• 100% bonus on your first deposit, up to ৳10,000.
• Wagering requirement: only 5x.
• Bonus validity period: 30 days.
• This bonus is available to each new member once only.

5.2 General Bonus Terms

• Bonus balance can only be used on designated games.
• Withdrawals from bonus funds are not permitted until the wagering requirement has been completed.
• Multiple bonuses cannot be active at the same time.
• Bonuses will be forfeited if fraud is suspected.
• Once a bonus expires, it will be automatically cancelled.

6 Gaming Rules

All games on s28 use internationally certified RNG (Random Number Generator) technology. Every game outcome is entirely random and cannot be influenced in any way.

• Any disputes regarding game results must be reported within 24 hours.
• S28 reserves the right to void any winnings resulting from a technical error.
• If a game is interrupted mid-session due to network issues, the wager will be refunded.
• S28 reserves the right to adjust live match odds in Sports Betting.

7 Prohibited Activities

Engaging in any of the activities listed below will result in immediate account termination, and all balances may be forfeited:

• Creating multiple accounts under the same person's name.
• Using multiple identities to claim bonus benefits.
• Any form of hacking or cyber attack on the platform.
• Colluding with other players to manipulate or rig the system.
• Money laundering or transactions involving illegal funds.
• Using automated bots or software to play games.
• Harassing or disrespecting other members.

8 Privacy & Data Protection

S28 takes your personal information extremely seriously. Our detailed privacy policy Privacy Policy Available on the page.

• Your information will never be sold to third parties.
• All data is protected with 256-bit SSL encryption.
• Your data is used solely for service improvement and legal compliance purposes.
• To request deletion of your data, please contact our support team.

9 Responsible Gaming

S28 is committed to Responsible Gaming. We want our members to enjoy gaming as entertainment, not as an addiction. For more information, please visit our Responsible Gaming View page.

• You can set daily, weekly, or monthly deposit limits.
• Self-Exclusion option – temporarily close your account for a set period of time.
• Reality Check – periodic reminders of your time spent and amount wagered.
• Our 24/7 support team is always ready to help.

10 Account Cancellation & Suspension

S28 reserves the right to suspend or terminate any account under the following circumstances:

• Violation of the Terms & Conditions.
• If evidence of fraud or match-fixing is found.
• If the account holder is found to be underage.
• If an account remains inactive for an extended period.

Members may also close their account at any time by contacting support. Any valid balance must be withdrawn before the account is closed.

11 Limitation of Liability

S28 is not liable for the following:

• If a game is cancelled due to an internet connection failure.
• If account credentials are compromised due to the user's own negligence.
• Delays caused by errors on the part of third-party payment processors.
• If service is disrupted due to Force Majeure events.

However, if any loss occurs due to a technical fault on our platform, s28 will endeavour to provide equivalent compensation or credits.

12 Changes to Terms & Contact

S28 may update these Terms & Conditions as needed. Members will be informed of any significant changes via email and in-app notification.

If you do not agree to the updated terms, you may close your account within 30 days of the changes taking effect.